Terms of service
TERMS & CONDITIONS
1. OVERVIEW
This website is operated by Flow Peppy Pty Ltd (“Flow Peppy”, “we”, “us” or “our”). Throughout the site, the terms “you” and “your” refer to any user of this website.
Flow Peppy offers this website, including all information, tools and services available from this site (collectively, the “Service”), to you conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By accessing our website and/or purchasing products or services from us, you engage in our Service and agree to be bound by these Terms & Conditions (“Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, merchants, wholesalers and contributors of content.
If you do not agree to these Terms, you must not access the website or use the Service.
Nothing in these Terms excludes, restricts or modifies any consumer rights you may have under the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.
2. ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your place of residence.
You must not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws applicable in your jurisdiction, including intellectual property laws.
You must not transmit any viruses, malware or code of a destructive nature.
A breach of these Terms may result in immediate termination of your access to the Service.
3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any lawful reason.
You understand that content you submit (excluding payment information) may be transferred unencrypted across various networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
Headings are included for convenience only and do not affect interpretation.
4. ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on this site is accurate, current and complete. However, we do not warrant that all information is error-free.
Information on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.
We reserve the right to modify site content at any time without obligation to update.
5. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products are subject to change without notice.
We may modify or discontinue the Service (or any part of it) at any time.
To the extent permitted by law, we are not liable for any modification, price change, suspension or discontinuance of the Service.
6. PRODUCTS AND SERVICES
Certain products or services may be available exclusively online and may be subject to limited quantities.
All purchases are subject to our Returns & Refunds Policy and Shipping Policy, available on our website.
We have made reasonable efforts to display product colours and images accurately, but cannot guarantee display accuracy on all devices.
We reserve the right to limit sales by person, region or jurisdiction, and to discontinue any product at any time.
7. BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order.
You agree to provide current, complete and accurate billing and account information and to promptly update your details as required.
If we cancel or modify an order, we may attempt to notify you using the contact details provided.
8. OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available”.
We have no control over, and accept no responsibility for, third-party tools or services.
Your use of third-party tools is at your own risk and subject to the third party’s terms.
9. THIRD-PARTY LINKS
Our Service may contain links to third-party websites.
We are not responsible for examining or evaluating third-party content and do not warrant or assume liability for third-party websites, products or services.
10. USER COMMENTS AND SUBMISSIONS
You agree that any content you submit may be used by us without restriction.
We are not obligated to maintain submissions in confidence, provide compensation or respond.
You must not submit content that is unlawful, defamatory, abusive, obscene, misleading, or infringes third-party rights.
You are solely responsible for your submissions.
11. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, available on our website.
12. ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions and to cancel orders if information is inaccurate.
We have no obligation to update information except as required by law.
13. PROHIBITED USES
You must not use the site or content for unlawful purposes, to infringe rights, transmit malicious code, harvest personal data, or interfere with security features.
We may terminate your access for prohibited use.
14. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Service and products are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free service.
Nothing in these Terms excludes consumer guarantees under the Australian Consumer Law.
To the extent permitted by law, Flow Peppy Pty Ltd is not liable for indirect, incidental, special or consequential losses arising from your use of the Service.
15. INDEMNIFICATION
You agree to indemnify and hold harmless Flow Peppy Pty Ltd and its officers, employees, contractors and affiliates from any claim arising from your breach of these Terms or violation of any law.
16. SEVERABILITY
If any provision of these Terms is held to be unlawful or unenforceable, the remaining provisions will remain in effect.
17. TERMINATION
These Terms remain effective unless terminated by you or us.
We may terminate your access immediately if you breach these Terms.
18. ENTIRE AGREEMENT
These Terms and any policies posted on this site constitute the entire agreement between you and Flow Peppy.
19. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of that state.
20. CHANGES TO TERMS
We may update these Terms at any time by posting changes on our website.
Continued use of the Service constitutes acceptance of updated Terms.
21. CONTACT INFORMATION
Questions about these Terms should be directed to:
📧 hello@flowpeppy.com
Flow Peppy Pty Ltd
Australia